Human accountability
EDD Investigation Workbench
Full analyst workflow with assignment, SLA clock, evidence checklist, merchant clarification, conclusion, escalation and maker-checker approval.
KYB-2026-1041PT Metro Kreasi Utama
02:18:34Target: 4h review
31 merchant clarification
Maker stageChecker not yet assigned
1 · Assign & triageOwner: EDD Analyst 01
2 · InvestigateEvidence verification in progress
3 · Maker decisionConclusion required
4 · Checker approvalIndependent approval for decline/high impact
Investigation checklist
Confirm legal-document identity
Resolve website LOB mismatch
Review complaint evidence
Resolve adverse-media candidate
Check PEP/sanctions candidate
Record merchant clarification
Analyst notes
Proposed disposition
SLA & assignment
02:18:34
Countdown is illustrative.
Assigned toEDD Analyst 01
CheckerUnassigned
PriorityP2 · Medium
EscalationCompliance if sanctions confirmed
Evidence under review
Open all evidence →Website LOB mismatch
Strong evidence; may be explainable by new product line.
Refund complaint cluster
7 similar complaints; require contextual business-volume view.
Adverse-media candidate
Medium entity confidence; not suitable for automated adverse decision.
Maker-checker controls
- Maker cannot self-approve a high-impact decline.
- Checker receives independent evidence summary and rationale.
- Any override requires reason code and free-text rationale.
- Decision history is immutable and linked to model/rule versions.
- Correction/dispute can reopen case and invalidate stale score.